Accessibility Statement

First Class Auto LLC is committed to providing people with disabilities meaningful access to our information, communications, and automotive services. We aim to make it possible to explore vehicles, request service or collision assistance, communicate with our team, and obtain transaction information using accessible methods.

Accessibility is an ongoing responsibility. We welcome reports of barriers and requests for reasonable accommodations or effective communication support.

This statement applies to websites and digital features operated by First Class Auto that display it, including inquiry forms, navigation, vehicle information, customer communications, and any repair-status, chat, or related features we provide. It also explains how to request assistance when a digital barrier affects access to our services.

Linked or embedded services may be supplied by third parties. We will consider reported barriers in those services and help arrange a reasonable alternative for accessing our own services where needed.

We use the Web Content Accessibility Guidelines WCAG 2.2, Level AA as a target for website improvements. This is an improvement objective, not a representation that every page or component has been independently audited or fully conforms to that standard.

Our priorities include understandable page structure; meaningful text alternatives; sufficient text contrast; keyboard navigation and visible focus; usable forms and error messages; support for zoom and reflow; accessible controls; alternatives for relevant audio or video; and avoiding unnecessary motion or inaccessible interaction patterns.

Accessibility tools or preference widgets, if offered, are supplemental. They do not replace accessible website design, testing, or our obligation to address access barriers.

We do not claim universal accessibility or independent certification of this website. Content, inventory feeds, forms, PDFs, maps, video, chat tools, and other integrations can change and may present barriers. Some older or third-party documents may need an alternative format.

If you encounter difficulty with any part of the site, please tell us. Reporting a barrier is not a condition of your legal rights, and this statement does not shift responsibility for accessibility to you.

Contact First Class Auto LLC Accessibility Assistance:

• Phone: (623) 281-3935
• Email: admin@firstclassautoaz.com
• Mail or in person: 7301 E Continental Rd, Scottsdale, AZ 85257

We welcome calls placed through telecommunications relay services. If one method is inaccessible to you, use another available channel and tell us your preferred way to communicate.

If convenient, include the page or feature, what you were trying to do, the barrier encountered, your preferred contact method, and any deadline affecting your request. Browser or assistive-technology details can help but are optional. You do not need to provide a medical diagnosis, medical records, or detailed disability information to report a website barrier.

We review accessibility requests, seek to understand the requested task, and work toward an appropriate response. Depending on the issue, assistance may include explaining information by phone, supplying readable text or an accessible document, helping complete an inquiry, arranging a human response, or correcting a digital feature.

Response time depends on the complexity and available staff. Tell us if a request involves a time-sensitive vehicle pickup, service authorization, or other deadline so we can prioritize it appropriately. We will communicate about next steps and practical alternatives. We do not promise immediate correction of every technical issue.

We do not charge an additional fee for an accommodation or auxiliary aid that we are legally required to provide. Alternative assistance does not replace our ongoing work to address digital barriers.

Some customer-support features may use automation or AI. If such a feature is difficult to use, fails to understand you, times out, or provides an inaccessible answer, you may request assistance from our team through the contact methods above.

You are not required to use an AI assistant or agree to promotional texts to request accessibility assistance. Human follow-up may occur during staffed hours. Automated information can contain errors, and material vehicle, repair, financing, or insurance details should be confirmed through the appropriate staff process.

Third-party maps, inventory, financing, payment, scheduling, or communication services may have their own accessibility features and limitations. When a barrier affects your access to a First Class Auto service, contact us so we can help with an appropriate alternative and, where practical, raise the issue with the provider. We do not treat the involvement of a vendor as a reason to refuse reasonable assistance.

If you need a document in another format, identify the document and format or communication method that works for you. Requests involving legally required forms or signatures will be handled consistently with the applicable requirements.

If you need an accommodation for visiting our location, discussing a repair, reviewing a vehicle, or completing paperwork, contact us to discuss the request. Advance notice can help us prepare but is not a blanket condition for accommodation. Do not rely on a website map or image as confirmation of the accessibility of a particular entrance, vehicle, or facility feature; our team can help address specific questions.

We use accessibility-request information to respond, coordinate assistance, and improve services, consistent with our Privacy Policy. Please provide only information needed to explain the barrier or requested assistance.

We may update this statement as our website and accessibility efforts evolve. Nothing in this statement waives or limits rights under the Americans with Disabilities Act or other applicable law.