First Class Auto Diamond Emblem
Scottsdale Insurance Claim Center

Not At Fault? The At-Fault Driver's Insurance Pays.

If someone hit your vehicle, you have the legal right in Arizona to choose your repair shop. We handle the insurance carrier, secure your rental car, and repair your vehicle to OEM factory standards.

Our 8-Stage Collision Repair Process

Watch your vehicle move through each stage in real time. Your personal Repair Tracker link shows the same view as your repair progresses.

Live Repair Stage Visualizer

Watch your vehicle move through all 8 stages in real time.

Stage 1 of 8In Progress
Luxury BMW 7 Series sedan at repair stage 1
Stage 1

Intake. Vehicle check-in, initial photos, claim file created.

Repair Progress0%
Click any stage above to jump to it

Start Your Collision Claim Intake

Complete this form to create your claim file in Nirvani OS. An AI Follow-Up Specialist will text you within 60 seconds with your Repair Tracker link.

Find your VIN on the driver-side door jamb, dashboard corner, or insurance card.

Optional but speeds up your preliminary estimate.

Tap the damaged areas on the vehicle
BMW 7 Series side view for damage marking

No damage zones selected yet. Click a part of the vehicle above to mark it.

Rotate through side, front, rear 3/4 and interior views to mark every affected area. This for your preliminary estimate.

Click or drag photos of damaged areas here

PNG, JPG, HEIC up to 10MB each (0/8 added)

Collision & Insurance Questions

What You Need To Know Before You File

Straight answers about the Arizona collision claim process, your rights, and how First Class Auto handles your repair from intake to delivery.

No. Arizona law gives you the right to choose the repair shop that fixes your vehicle. Your insurer can suggest a shop, but the final decision is yours. We work with every major carrier and will communicate directly with the adjuster on your behalf.

Your file opens at Stage 1 Intake. An AI Follow-Up Specialist texts you within 60 seconds with a personal Repair Tracker link. We then contact the at-fault driver's carrier, schedule a preliminary estimate, and arrange your in-house rental vehicle.

When the at-fault driver's insurance accepts liability and pays the claim, your out-of-pocket cost depends on the coverage and the outcome of that claim. We coordinate directly with the carrier and explain exactly what applies to your situation. We never quote a repair price or promise an insurance outcome on this site.

Yes. We are a German specialty shop with factory diagnostic protocols, OEM collision parts, and calibrated frame alignment tuned specifically for BMW, Mercedes-Benz, Audi, and Porsche vehicles.

We keep clean in-house rental vehicles on our lot. Drop off your damaged car and drive off in one of ours while repairs complete. Rental availability and coverage depend on the claim and your carrier, which we confirm before you drop off.

Every claim gets a personal signed Repair Tracker link sent to your mobile phone. It shows the same eight-stage view you see on this page, updating in real time as your vehicle moves from intake through delivery.

LIVE AGENT24/7 Concierge Voice AgentTalk to a live voice agent anytime. Book rides, get fare estimates, check coverage, and connect with a team member. Always on, always helpful.