Terms & Conditions

These Terms & Conditions ("Terms") govern use of websites and related digital features operated by First Class Auto LLC ("First Class Auto," "FCA," "we," "us," or "our"), including online inquiries, forms, chat, repair-status tools, and messaging features that reference these Terms.

By affirmatively accepting these Terms, or using features for which these Terms have been conspicuously presented and your use constitutes valid acceptance under applicable law, you agree to these Terms. If you do not agree, do not use those features; you may contact our team for assistance through another available channel. Privacy notices and requests to exercise legal rights are not conditioned on contractual acceptance.

These Terms govern digital services. They do not replace a signed purchase agreement, Buyers Guide, repair order, written warranty, credit agreement, rental or loaner agreement, sourcing agreement, or other transaction-specific document. Applicable law and mandatory disclosures control. A valid transaction-specific agreement governs its subject matter in the event of conflict; required Buyers Guide disclosures retain the priority provided by law.

You must have legal capacity to enter a transaction and meet the applicable licensing, insurance, age, and other eligibility requirements. If acting for a vehicle owner, business, insurer, or other person, you represent that you have authority for the information and requests you provide. Providing contact details alone does not establish authority to approve repairs, transfer a title, incur charges, or release someone else's records.

Provide accurate information and promptly correct material errors. We may verify identity, ownership, and authority before taking action or disclosing private information.

We make reasonable efforts to provide accurate information, but inventory, pricing, vehicle mileage, specifications, availability, photographs, offers, scheduling, and status information can change or contain errors. Contact us to verify material details before making a decision. We may correct errors and update content, subject to applicable advertising, contract, and consumer-protection law. This provision does not permit deceptive advertising, undisclosed mandatory charges, or unilateral alteration of an already binding transaction.

Displayed vehicles may be subject to prior sale. Photographs or examples may be illustrative only when identified as such. Any legally required pricing disclosures remain applicable. Final itemized transaction documents identify the agreed price, taxes, title and registration amounts, permitted fees, and optional products. Optional products are not required unless lawfully and expressly identified as a condition of a particular offer.

A form submission, chat, preliminary offer request, appointment request, or automated acknowledgment does not by itself reserve a vehicle, create an insurance claim, authorize repairs, establish financing approval, or confirm a rental. A transaction becomes binding only through the appropriate acceptance and authorization process.

Appointments, availability, and completion dates require confirmation. If online functionality is unavailable, contact us directly. Do not assume that a submission has been received until you obtain confirmation.

Electronic signatures and records may be used through designated processes as permitted by law. Where special electronic-delivery consent is required, that consent is obtained separately. These Terms are not a universal authorization to substitute electronic delivery for every legally required notice.

Vehicle condition, mileage, title status, equipment, history, warranty coverage, and included items are governed by verified information and applicable transaction disclosures. A "clean title" does not independently guarantee an accident-free history or absence of defects. A history report or inspection may have limitations and does not replace required seller disclosures.

Purchase and trade-in valuations may depend on inspection, ownership and title verification, lien payoff, mechanical condition, mileage, market conditions, and accuracy of the information supplied. A preliminary estimate is not a guaranteed cash offer unless expressly confirmed as binding with its terms and validity period.

Any deposit, hold, cancellation, return, or refund terms must be disclosed in the applicable agreement before payment. These website Terms do not impose a blanket nonrefundable-deposit rule or eliminate a return, cancellation, warranty, or other right required by law.

Sourcing availability, prices, specifications, inspection results, transportation arrangements, and timing depend on the vehicle and third-party participants. Advertised averages or examples are not guaranteed deadlines for a particular order unless expressly agreed in writing.

A separate sourcing or purchase agreement should state the search scope, fees, deposit treatment, inspection and approval process, shipping arrangements, cancellation rights, and responsibility for transportation loss or damage. No transfer of risk is established merely by submitting an inquiry. Delivery estimates may change because of availability, weather, carrier schedules, title processing, or other circumstances, subject to any contractual or statutory remedies.

Financing is subject to a separate application, required authorizations, lender review, and final terms. "Prequalification" or "preapproval" is not an unconditional commitment to lend. Rates, down payments, term lengths, monthly payments, and eligibility depend on the actual transaction and lender decision.

Calculators and payment examples are estimates unless identified otherwise and must be considered with their stated assumptions. We do not guarantee credit approval. A general website inquiry or acceptance of these Terms does not alone authorize a credit inquiry. Required financing notices, credit-report permissions, and financial privacy disclosures are provided separately.

Online assessments, customer descriptions, photos, and AI responses cannot substitute for a physical inspection or qualified diagnosis. Initial estimates may not reveal concealed damage, required calibrations, parts availability, or other conditions discovered during inspection or teardown.

Work is subject to the appropriate repair authorization. Additional work, supplements, substitutions, and changes in cost require approval as provided by the repair agreement and applicable law. Authorization of one estimate is not unrestricted permission to perform any additional work.

Any diagnostic, teardown, storage, towing, reassembly, cancellation, or related charge must be disclosed and authorized as required. These Terms do not themselves create such charges, authorize a lien, or establish a right to retain a vehicle. Applicable contracts and law govern those matters.

Repair completion estimates can be affected by parts, insurer review, hidden damage, vendor schedules, and safety checks. Tracker updates are informational. A projected completion date is not permission to operate or collect a vehicle before staff confirms release. Parts selection and warranty terms are documented for the transaction; website references to OEM parts or manufacturer procedures do not replace that documentation.

We may assist with repair estimates, documentation, communication with adjusters, and repair-related supplements as authorized. We do not determine legal fault, bind an insurer, guarantee coverage, or promise that an insurer will pay every charge. Submitting information to us does not replace timely notice to your insurer, police, lender, or another appropriate party.

Statements about an at-fault driver's insurance paying are subject to liability acceptance, policy coverage, exclusions, limits, claim investigation, and insurer approval. A claim can be disputed, delayed, partially paid, or denied. Your responsibility for authorized charges depends on applicable law and your signed agreements; this website does not create additional financial responsibility by itself.

Any deductible assistance, discount, or other promotion is available only under its disclosed written conditions and where lawful. No offer permits a false invoice, inflated claim, misrepresentation, or concealment of a material fact from an insurer. No deductible waiver or zero-out-of-pocket result is guaranteed solely by a website statement or automated response.

First Class Auto does not provide legal representation or medical advice through this website. Referrals to attorneys, insurers, or other professionals are not guarantees of outcomes or endorsements of every service they provide. Consult your own qualified adviser when appropriate.

Rental or loaner availability is subject to fleet availability, driver eligibility, licensing, insurance, and a separate signed agreement. A website inquiry does not guarantee immediate vehicle availability or a particular class of vehicle.

"Complimentary," insurer-paid, or similar offers apply only under their written eligibility and coverage conditions. The agreement must address rental duration, approved drivers, geographic restrictions, mileage, fuel, deposits, insurance, deductibles, tolls, citations, prohibited uses, extensions, late return, damage, and any other permitted charges. These Terms do not silently impose those charges or serve as an insurance policy.

Insurance reimbursement can end before repairs are complete or be subject to limits. Confirm any extension and payment responsibility before continuing use beyond the approved period. Your rights and responsibilities arise from the applicable agreement and law.

Some chat, text, voice, intake, and status features may use AI or automation. An AI assistant may sound conversational but is not a human professional. Automated content may contain mistakes or be based on incomplete records.

AI output alone does not establish a binding price, warranty, financing approval, insurance coverage determination, settlement, repair authorization, or rental entitlement. Obtain confirmation through the applicable staff and transaction process. This limitation does not eliminate responsibility for statements or agreements that are legally attributable to us, or rights arising from unlawful or misleading conduct.

You may request human assistance. Do not enter sensitive financial credentials, medical records, passwords, or unnecessary third-party information into an AI interface. The Privacy Policy explains processing and recordings. AI marketing calls and texts require the applicable consent process; accepting these Terms is not blanket consent.

Where you request or authorize contact, we may communicate through available channels consistent with your preferences and applicable law. The SMS Privacy & Messaging Terms govern enrollment and use of our text program. Marketing consent is optional and not a purchase condition. Opt-outs and do-not-call requests are honored as applicable.

Calls may be recorded or transcribed only under applicable notice and consent requirements. Website acceptance does not substitute for required recording consent. Automated assistance does not mean human staff are available at all times, and quoted response times are not emergency-service commitments.

Use private tracker links, access codes, and portal credentials only for records you are authorized to view. Do not share them publicly or attempt to access another person's file. We may limit or revoke access for security, unauthorized use, or expiration of a legitimate business need, subject to your rights to records under law.

A status update may lag behind work or require staff verification. Third-party referral access, if granted, is limited to the authorized purpose and information. Referral partners may not upload information without appropriate authority or use access for unrelated marketing. Separate partner agreements govern commercial referral arrangements; website access does not create an agency, employment, partnership, or revenue-sharing relationship.

Do not misuse the site, introduce malicious code, impersonate another person, submit fraudulent claims or false ownership information, attempt unauthorized access, interfere with operations, harvest personal information, or use the site unlawfully.

You retain ownership of content you submit. You grant us only the permissions reasonably necessary to receive, store, process, and share it for your requested service, lawful business administration, and the purposes described in our Privacy Policy. Submission of vehicle photos or private documents does not automatically authorize public advertising use. Any public testimonial or marketing use of identifiable customer material requires an appropriate separate basis or permission.

Nothing in these Terms restricts truthful reviews, lawful complaints, protected reporting, or communications with regulators. We may remove unlawful or abusive submitted content where permitted, without suppressing protected consumer criticism.

Our website design, branding, and original content are owned by or licensed to us and protected by applicable law. You may use the site for legitimate personal or business inquiries and retain materials necessary for your transaction. No broader license is granted to reproduce our branding or misrepresent an affiliation. Vehicle manufacturer names identify vehicles and do not, by themselves, establish a manufacturer affiliation or certification.

Third-party tools, lenders, carriers, insurers, and linked websites may have separate terms. We are responsible for our own obligations; independent providers remain responsible for theirs. A third-party link does not eliminate rights you have against us under law or contract.

To the extent permitted by law, our general website and informational digital tools are provided on an "as available" basis. We do not guarantee uninterrupted access, error-free operation, compatibility with every device, or that every automated response will be accurate.

These digital-service disclaimers do not disclaim vehicle or repair warranties, required used-vehicle protections, express contractual promises, or any nonwaivable consumer rights. Vehicle warranty information is supplied through the applicable Buyers Guide and written transaction documents. Arizona and other applicable consumer laws remain in effect.

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising solely from inability to access the general website or reliance on nonbinding informational tools, where such exclusion is lawful.

This limitation does not apply to fraud, willful misconduct, gross negligence where it cannot lawfully be limited, personal injury or death caused by our conduct, damage to a vehicle entrusted to us where liability is imposed by law, our obligations under a signed transaction or warranty, violations of privacy or communications laws where remedies cannot be waived, or any other nonwaivable responsibility. It does not excuse deceptive practices or failure to perform contracted work. Some jurisdictions restrict exclusions; in those jurisdictions they apply only to the extent allowed.

We do not impose a universal dollar cap on vehicle, repair, privacy, or other statutory claims through these website Terms.

We may suspend or modify a digital feature for maintenance, security, misuse, or operational reasons. Suspension does not extinguish accrued rights, paid obligations, access to legally required records, or valid claims.

Delays arising from events beyond reasonable control may affect performance, but do not automatically excuse every obligation or remove cancellation, refund, notice, or other rights provided by law or the applicable agreement.

These Terms are governed by Arizona law, excluding conflict-of-law rules, except where federal law or mandatory consumer protections require otherwise. To the extent legally enforceable, disputes about these website Terms may be brought in the appropriate state or federal courts located in Maricopa County, Arizona. Nothing here removes a mandatory right to bring a claim elsewhere or access an eligible small-claims court.

You may contact us to seek an informal resolution, but doing so is not a prerequisite to filing a complaint, exercising a statutory right, or meeting a legal deadline. These website Terms do not impose mandatory arbitration, a class-action waiver, a jury-trial waiver, or a shortened statutory claim period. A separately accepted transaction agreement may contain its own lawful dispute provisions.

We may update these Terms prospectively by posting a revised version and providing additional notice or obtaining acceptance when required. Changes do not retroactively alter completed transactions or accrued rights without a lawful agreement. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted. A failure to enforce a provision once is not a waiver of future enforcement.

Translated content is provided for convenience. If there is a discrepancy, applicable law and any legally required translated disclosures govern; a language preference does not waive rights. These Terms and referenced digital-service terms form the agreement for their stated subject matter, while separate transaction documents remain effective for theirs.

First Class Auto LLC
7301 E Continental Rd, Scottsdale, AZ 85257
Phone: (623) 281-3935
Email: admin@firstclassautoaz.com

Emergency notice: Our website, chat, text program, and AI assistants are not emergency services. For an immediate threat to life or safety, call 911. Do not text or interact with our website while driving.