Enter your claim number or mobile phone to connect to your personal signed tracking link hosted on First Class HQ.
Connect Your Tracker
Test SMS Alerts
Fire an instant test notification to confirm your alerts are live.
I agree to receive SMS text updates regarding my claim, service, or vehicle inquiry from First Class Auto. Message & data rates may apply. Reply STOP to opt out. Your tracker link and SMS alerts are tied to the mobile number on your claim intake.
Repair Tracker Questions
Tracking Your Repair In Real Time
How the live tracker works and what to expect from your SMS status updates.
When you submit a claim intake, our AI Follow-Up Specialist texts your personal signed tracker link within about 60 seconds. You can also enter your claim number or mobile on this page to reconnect to your tracker.
Your vehicle moves through Intake, preliminary estimate, submission to insurance, hold, insurance response, full teardown, supplement and QC, and finally repair to complete. The tracker shows the same view you see on our collision page.
You receive a text each time your vehicle advances to a new stage. Message frequency varies with your repair progress. Reply STOP at any time to unsubscribe.
Yes. Use the Test SMS Alerts card on this page to fire an instant test notification to your phone and confirm your alerts are live.
The tracker shows progress through all stages, but a projected completion date is not permission to collect your vehicle. Staff confirms the release before you pick up.
Yes. Your signed tracker link is tied to the mobile number on your claim. Keep it confidential and do not share it publicly. Contact us if you believe someone accessed it without authorization.
